Frequently Asked Questions
How does Shop + Drop work?
It’s simple! You can order on our website or by phone. We then buy the items you’ve asked for and deliver them to you. We can either leave them on your doorstep for minimal contact, or knock to make sure you've got them – just tell us your preference when you order. You'll need to have payment ready for us when we deliver.
What can I order?
You can choose whatever you need from our list of essential items (we’re a volunteer-led community team so unfortunately we can’t offer a full online shopping experience!).
If there’s something that’s not on our list but that you’d really like, please drop us an email we’ll see about adding it in.
As we all know, stocks in the shops are limited at the moment. We’ll do our very best to get everything on your list, but we can’t guarantee that every item will be available and we reserve the right to substitute all products for similar items
What does this cost?
We’re not charging for delivery or our time, and we’re not making a profit, so we just charge you what it costs us. Please note that we are ordering from wholesalers, so sometimes the prices are more or less than you might expect from shopping at a supermarket.
What about people who aren’t online? Do you have a leaflet?
We do! We’re very conscious that not everyone is online or likes to use the internet.
We’re circulating leaflets as fast as we can but you can help by downloading and
printing the leaflet here and circulating it in your area. Thank you!
Why are you doing this?
Will you be extending this service to other areas?
Hopefully! We fully intend to expand to other areas once we’ve proven that we can support people effectively in our existing areas. One step at a time!